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ShipSafe Guarantee

FAQs

What do I need to do to have my packages protected by the ShipSafe Guarantee?

Just take your item to Shipping Etc. and let our certified packing experts handle the rest. We will professionally pack and ship your item via UPS or Federal Express. You should know the value of your item to obtain Declared Value protection if the value of the item exceeds $100.

Does the ShipSafe Guarantee cost extra?

No.

If I don’t purchase Declared Value on my item, how much will I be reimbursed?

You will be reimbursed up to $100 for your item (subject to the lesser of the actual value, replacement cost or repair cost per the UPS Tariff or Federal Express terms and conditions), the full retail price you paid for packaging materials and services, and your cost for shipping.

Are the charges for Declared Value reimbursed?

No. The fee you pay to have your package protected by the UPS or Federal Express Declared Value option will not be reimbursed.

How do I know if my package is protected by the ShipSafe Guarantee?

All eligible packages are automatically covered by the ShipSafe Guarantee.

What do I do if my package is lost?

If you believe your package is lost, please contact Shipping Etc. immediately so that a tracking system search can be conducted. You’ll need to provide your receipt in the event of a claim, so please keep it.

What do I do if my package is damaged?

If your package was damaged in transit, please contact Shipping Etc. to report the damage. You’ll need to have your shipping receipt available, so please keep it. The recipient must retain the box and all packaging materials along with the item until you have received instructions from Shipping Etc. or the claims adjuster.

The Exclusive Shipping Etc. ShipSafe Guarantee

Shipping Etc. offers the most comprehensive small package guarantee of any shipping company. The ShipSafe Guarantee warrants that if your item is damaged in transit, Shipping Etc. will refund the value of the item and your shipping and packaging cost.

The ShipSafe Guarantee Terms and Conditions

If Shipping Etc. packs your item and ships it via either UPS or Federal Express and that item is damaged or lost in transit, you’ll be reimbursed:

  • The item’s value (subject to the lesser of actual value, replacement or repair cost)

  • The full retail price you paid for packaging materials and services, and

  • Your cost for shipping (excluding Declared Value charges).

If you do not declare the value of the item at the time of the transaction and purchase Declared Value for that amount, your maximum reimbursement for the item’s value is $100.

The ShipSafe Guarantee applies to packages:

  • Packed by Shipping Etc. using only new materials purchased at Shipping Etc. and

  • Shipped by Shipping Etc. via UPS or Federal Express on Shipping Etc.’s UPS or Federal Express accounts to any domestic destination serviced by UPS or Federal Express.

The ShipSafe Guarantee does not apply to:

  • Shipments processed through UPS.com or Fedex.com or on your UPS or Federal Express account

  • Customer-packed packages

  • Items packed in materials provided free-of-charge by any carrier

  • Items shipped weighing over 150LBS

  • Items excluded or restricted from transportation by UPS or Federal Express in violation of their terms and conditions

  • Items deemed as oversize or requiring special handling by the carrier

ShipSafe Guarantee
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